Privacy Policy

Last updated: 3 August 2026

Jemari Jelita Mobile Spa (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA). This policy explains how we collect, use, store, and protect your information when you visit our website or book our services.

1. Information we collect

When you book a service or contact us, we may collect:

• Full name
• Phone number
• Home address (required for mobile / home-visit service delivery)
• Email address (if provided)
• Payment information — processed via our payment gateway provider; we do not store full card details
• Booking history and service preferences
• Health-related information you voluntarily share that is relevant to your treatment (e.g. pregnancy stage, allergies, medical conditions) — collected only to keep you safe during treatment

2. Why we collect it

We use your information to:

• Confirm and schedule your appointment
• Assign a therapist and plan travel to your location
• Process payment for services
• Contact you about your booking (confirmations, reminders, rescheduling)
• Make sure treatments are safe and appropriate for your condition (e.g. prenatal cases)
• Improve our services and customer experience
• Send promotional updates — only if you have opted in

3. Who has access to your information

• Your name, address, and contact number are shared only with the therapist assigned to your session, so they can travel to you and perform your treatment.
• Freelance therapists working with us are required to keep your information confidential and use it only to deliver your booked service.
• We do not sell, rent, or trade your personal data to third parties for marketing.
• We may disclose information if required by law or by relevant authorities.

4. Data storage & security

• Your data is stored securely, and access is limited to authorized people involved in fulfilling your booking.
• We take reasonable technical and organizational measures to protect it from unauthorized access, loss, or misuse.
• Payments are processed through licensed third-party gateways; we do not store your full card details.

5. Data retention

We keep your personal data only as long as necessary to fulfil the purposes above, or as required by law (e.g. for accounting or tax).

6. Your rights

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or outdated data
• Withdraw consent for marketing at any time
• Ask us to limit or stop processing your data, subject to legal or contractual obligations

To exercise any of these, email us at jemarijelitamobilespa@gmail.com.

7. Cookies

Our website may use cookies to improve your browsing experience and remember your booking preferences. You can disable cookies in your browser settings, though this may affect how the site works.

8. Changes to this policy

We may update this policy from time to time. Changes are posted on this page with a new “Last updated” date.

9. Contact us

Questions about this policy or how your data is handled?
Jemari Jelita Mobile Spa (003866261-M)
+6016-3532948
jemarijelitamobilespa@gmail.com