Payment Policy

Last updated: 3 August 2026

This policy explains how and when you pay, and how your payment is handled.

1. Prices & travel

Prices are shown on our website and include travel within our coverage area — there’s no separate travel fee. New pricing takes effect September 2026. Anniversary Pass prices are special limited pre-sale rates.

2. When payment is due

Anniversary Passes require full payment at the time of purchase to secure your package and lock in the rate. For individual bookings, payment terms are confirmed at the time of booking.

3. How you can pay

Online payments are processed securely through our payment gateway provider. You may also be offered other arrangements where appropriate — these will be confirmed with you directly.

4. Currency & receipts

Payments are processed in Malaysian Ringgit (RM). You’ll receive confirmation of your purchase; keep it for your records.

5. Payment security

We do not store your full card details. Card payments are handled by our licensed payment gateway. More detail is in our Security Policy.

6. Refunds

Refund eligibility is set out in our Refund Policy. In short, Anniversary Passes are non-refundable, while individual bookings may be refunded if we reschedule and no mutually suitable time can be agreed.

7. Non-payment

Sessions that are not paid for as agreed may be rescheduled or cancelled.